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TERMS &
CONDITIONS

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  1. These terms

    1. What these terms cover. These are the terms and conditions on which we supply our services to you, including goods where relevant.
       

    2. Why you should read them. Please read these terms carefully before you submit your request for our services or your order for goods to us. If you think that there is a mistake in these terms, please contact us to discuss.
       

  2. Information about us and how to contact us

    1. Who we are. We are Plainjane Home Design Limited, a company registered in England and Wales. Our company registration number is 15851579 and our registered office is at Frog Cottage, Long Thurlow Road, Bury St Edmunds, IP31 3HY. We are VAT registered and our VAT registration number is (awaiting)
       

    2. How to contact us. You can contact us by emailing jane@plainjanehomedesign.co.uk
       

    3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the telephone number, email address or postal address you provided to us in your request for our services.
       

  3. Our contract with you

    1. How we will accept your request for our services or order for our goods. Our acceptance of your request or order will take place when we email or call you to accept it, at which point a contract will come into existence between you and us.
       

    2. If we cannot accept your request or order. If we are unable to accept your request or order, we will inform you of this in writing and will not charge you.
       

    3. Your contract/order number. We will assign a number to your request or order and tell you what it is when we accept your request or order.
       

  4. Services

    1. Initial design consultation. We shall perform an initial consultation to ascertain your requirements before preparing a fee proposal and design brief. As part of the initial consultation, we will discuss the project and your requirements.
       

    2. Description. Our services will consist of the following:

      1. Design Brief. Following the initial design consultation, we will prepare a fee proposal and detailed design brief for your approval before undertaking the further services listed in this clause 4.2. Once you have had time to consider the design brief, we can consult further (in person, by phone or in writing) to discuss any changes you require and we shall produce a single revised proposal, free of charge. Once you are happy with the proposal, we will then issue you with an accompanying invoice. By making requested payment, you are indicating your agreement to the fee proposal and design brief.

      2. Style Guide. We will prepare a conceptual mood board in the most appropriate presentation format, tailored to your specific requirements as documented in the design brief. We will choose a number of key elements, e.g. furniture, materials, paint colours, lighting, window treatments, accessories, art and so on, to illustrate each area which may use images, hand-drawn sketches or samples.
         

    3. Additional services. If revisions are required to the above noted services, or if any additional projects or services are needed by you above and beyond those covered in clause 4.2, we will agree a new fee proposal and design brief.
       

    4. What we need from you. Unless otherwise agreed in the design brief, we will need the following items from you to perform the services:

      1. Sufficient information to prepare the design brief. We will obtain this information at the initial design consultation and site visit.

      2. Scaled architectural plans and elevations (scale 1:50 or 1:100) for the project, if new build, extension or conversion

      3. Existing project photos, where available.

      4. Conceptual style images that you may think are relevant.

      5. A detailed inventory, including dimensions and, where available, photos of any existing items to be incorporated in the scheme.
         

    5. Your other responsibilities. We will require that you:

      1. ensure that your home is safe and that we and any of our representatives have unimpeded access to them at the times arranged between you and us; and

      2. are available either in person or by telephone at reasonable times to answer any queries that may arise during the carrying out of the services.
         

    6. Our standards. Our aim is to provide our services using reasonable care and skill and in compliance with the commonly accepted practices and standards of an interior design consultancy practice. Whilst our hope is that the outcome of the services will give you pleasure for many years to come, no interior design practice can guarantee this and you acknowledge that:

      1. all decisions are yours, even if they are recommended by us;

      2. we will have no liability for any dissatisfaction you may experience because of the way in which the design is implemented by the third party suppliers; and

      3. our services will not be suitable or fit for construction purposes (including planning or building regulation consent).
         

  5. Goods for sale

    1. Goods may vary slightly from their samples or images. Samples and images of any goods or materials on our website or our guides are for illustrative purposes only. Although we have made every effort to display the colours and textures accurately, your product may vary slightly.
       

  6. Our rights to make changes

    1. Minor changes. We may change the services or any goods you order:

      1. to reflect changes in relevant laws and regulatory requirements; and

      2. to implement minor technical adjustments and improvements. These changes will not affect the performed services or your use of the goods ordered.
         

    2. More significant changes. We may make changes to any goods for sale but only after we notify you and give you the opportunity to agree these changes.
       

    3. Changes to these terms. In addition, we may make changes to these terms but if we do so we will notify you.
       

  7. Providing the services or goods

    1. When we will provide the services or goods.

      1. If you are purchasing services. We will begin the services on the date we accept your request for our services by email or telephone. The estimated completion date for the services will be outlined in the agreed fee proposal.

      2. If you are buying goods. We will deliver goods to you as soon as reasonably possible unless we both agree an actual delivery time (unless they are made to order or bespoke goods, in which case we will inform you of the likely lead time).
         

    2. Delivery costs of goods. The costs of delivery for goods ordered will be as an addition and charged as incurred.
       

    3. We are not responsible for delays outside our control. If our supply of the services or the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
       

    4. When you become responsible for the goods. Goods will be your responsibility from the time we deliver them to the address you gave us.
       

    5. We may also suspend supply of our services if you do not pay. If you do not pay us for services when you are supposed to (see clause 12.6) and you still do not make payment within three days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of our services.
       

  8. Your rights to end the contract

    1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

      1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the goods repaired or replaced or a service re-performed or to get some or all of your money back).

      2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2.

      3. If you have just changed your mind about goods, You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.

      4. In all other cases (if we are not at fault and there is no right to change your mind).
         

    2. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most goods bought online or off-premises you have a legal right to change your mind within 14 days and receive a refund. These rights are under the Consumer Contracts Regulations 2013.
       

    3. When you don't have the right to change your mind. You do not have a right to change your mind in respect of:

      1. goods that are made to your specifications or are clearly personalised (e.g. bespoke furniture made for you);

      2. services, once these have been completed, even if the cancellation period is still running;
         

    4. How long do I have to change my mind? How long you have depends on what you have requested or ordered and how it is delivered.

      1. Have you bought services? If so, you have7 days after the day we email or call you to confirm we accept your request for our services.

      2. Have you bought goods? If so you have 14 days after the day you ordered the goods, unless:
         

  9. How to end the contract with us (including if you have changed your mind)

    1. Tell us you want to end the contract. To end the contract with us, please let us know by emailing jane@plainjanehomedesign.co.uk. Please provide your name, home address, details of the request.
       

    2. How we will refund you. We will refund you the price you paid for the products including any refundable delivery costs by the method you used for payment. However, we may make deductions from the price, as described below.
       

    3. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

      1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in an insufficient way. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

      2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
         

      3. Where we are providing services, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
         

    4. When your refund will be made. We will make any refunds due to you as soon as possible.
       

  10. If there is a problem with the services or goods

    1. How to tell us about problems. If you have any questions or complaints about our services or the goods supplied, please contact us. You can email us – jane@plainjanehomedesign.co.uk
       

    2. Summary of your legal rights. We are under a legal duty to supply good and services that are in conformity with this contract
       

    3. Your obligation to return rejected goods. If you wish to exercise your legal rights to reject goods you must contact us at jane@plainjanehome design.co.uk 
       

  11. Price and payment

    1. Substantive fee proposal for design services. After the initial design consultation, we shall provide you with a written fee proposal for carrying out our full services. This quotation will be valid for one month from its date. Any changes agreed to the design brief may result in a change to the fee proposal. Once the design brief and the fee proposal are agreed, we will issue you with an invoice and all prices will be fixed (and will include VAT where applicable) but please note that fees for additional services will be chargeable. If you want us to go above and beyond the agreed design brief.
       

    2. How we calculate our fees. All of our fee proposals for our services (including additional services) are based upon – Initial Room £350, Each subsequent room/s (booked at the same time as the initial) - £300  (which includes VAT where applicable). We may, in our discretion, depart from this for some elements of our services but this is generally the basis of how we calculate the fees for our services.
       

    3. Where to find the price for the goods. The prices for the goods we sell (which includes VAT where applicable) will be the price indicated on the invoice when you placed your order. We take all reasonable care to ensure that the price advised to you is correct.
       

    4. We will pass on changes in the rate of VAT. If the rate of VAT changes or becomes applicable between your request or order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
       

    5. What happens if we got the price wrong. It is always possible that, despite our efforts, some of our offerings may be incorrectly priced. We will normally check prices before accepting your request or order so that, where the correct price at your request or order date is less than our stated price at your request or order date, we will charge the lower amount. If the correct price at your request or order date is higher than the price stated to you, we will contact you for your instructions before we accept your request or order.
       

    6. When you must pay and how you must pay. We only accept payment directly into our bank account, details of which we will supply you on request. When you must pay depends on what you are buying:

      1. For services, you must make the payments in accordance with the issued invoice. You must pay each invoice within seven calendar days after the date of the invoice.

      2. For goods, you must pay for the products in full before we order them (except if they are bespoke goods and the lead time is over 12 weeks, where a 50% deposit will be required with the balance paid 3 weeks prior to delivery).
         

    7. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know.
       

    8. When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
       

    9. We are not liable for business losses. We supply our services and goods for domestic, private and commercial use. If you use them for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
       

  12. Confidentiality and publicity

    1. Confidentiality. We shall treat all personal and business information supplied by you as confidential. We shall not disclose such information to any third party without your prior permission, except where required by law or where action might be necessary to protect you or someone else.

    2. Publicity. You permit us to photograph our design work and finished project on completion and to use those photographs in our publicity material (including, but not limited to; on our website and social media accounts), provided that we do not disclose details of you (or your family) or your location without your prior written consent.
       

  13. Intellectual property

    1. Rights in our designs. All intellectual property rights in all designs and artwork drawn up by us as part of our services shall belong to us.

    2. Materials you provide. You shall ensure that we have all rights to use the materials supplied by you under clause 4.4 to perform our services and that they will not infringe any applicable laws, regulations or third party rights (e.g. the copyright of any other person). You will be responsible for any losses, expenses and other costs incurred by us which arise as a result of you failing to obtain the necessary permissions to allow us to use such materials.
       

  14. How we may use your personal information

    1. How we will use your personal information. We will use the personal information you provide to us:

      1. to supply the services and/or goods to you;

      2. to process your payment; and

      3. if you agreed to this during the request or order process, to give you information about similar services or goods that we provide, but you may stop receiving this at any time by contacting us.

    2. We will only give your personal information to other third parties where the law either requires or allows us to do so.

    3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

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