PRIVACY POLICY 

At Plainjane Home Design, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including our website, consultations, and design projects.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms, please contact myself Jane Harman or do not use our services.

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1. Information we collect
We collect personal information to provide you with our design services and enhance your experience. This may include:

Personal Identification Information: Name, email address, phone number, and postal address.
Project Information: Details about your home or business space, design preferences, and project specifications.
Payment Information: Billing address, payment method details, and transaction history.
Website Usage Data: When you visit our website, we may collect information such as your IP address, browser type, and browsing behaviour through cookies or similar technologies.

2. How we use your information
We use the information we collect for the following purposes:

To communicate with you about your design project, inquiries, and consultations.
To provide, maintain, and improve our services, including creating personalized design solutions.
To process payments for our services.
To send you promotional materials, newsletters, or other marketing communications (you can opt-out at any time).
To improve our website's functionality and user experience through data analytics.

3. Sharing & disclosure of information
We value your privacy and will not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

With Service Providers: We may share your information with trusted third-party vendors, contractors, or designers who assist us in providing our services (e.g., payment processors, delivery services).
As Required by Law: We may disclose your information if required to do so by law or in response to valid legal requests.
For Business Transfers: If our business undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data security
We take the security of your personal information seriously. We use appropriate technical and organizational measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.

5. Your rights & choices
You have certain rights regarding your personal information, including:

Access and Correction: You may request access to your personal information and correct any inaccuracies.
Deletion: You may request the deletion of your personal information, subject to legal obligations.
Opt-Out: You can opt-out of receiving promotional communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

6. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review the privacy policies of any third-party websites before providing any personal information.

7. Children's privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it.

8. Changes to this privacy policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website or contacting you via email. Your continued use of our services after changes have been made constitutes your acceptance of the updated policy.

9. Contact us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Plainjane Home Design Ltd

Frog Cottage

Long Thurlow Road

Bury St Edmunds

IP31 3HY

07865865683

By using our services, you agree to the terms outlined in this Privacy Policy. Please check back periodically for updates.

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